Refund policy

RETURN AND REFUND POLICY

At Divyaline, your satisfaction is our priority. We are committed to upholding your rights under the Australian Consumer Law (ACL).

1. RETURN WINDOW

You have 30 days from the date of receipt of your order to contact us if you wish to return an item.

2. RETURN CONDITIONS

Returned items must be:

  • Unworn, unwashed, and in their original condition
  • With all tags attached
  • In their original packaging (if possible)

3. FINAL SALE — NON-REFUNDABLE ITEMS

Certain items are sold as final sale and cannot be returned or refunded, except in the case of a manufacturing defect or non-conformity:

  • Discounted or clearance items (marked "Final Sale")
  • Custom-made or made-to-order items
  • Hygiene items once the packaging has been opened (underwear, swimwear)

These items are clearly identified as "Final Sale" on the product page prior to purchase. By purchasing these items, you acknowledge that they cannot be returned or refunded, except in the case of a major defect in accordance with the Australian Consumer Law.

4. DEFECTIVE OR NON-CONFORMING PRODUCTS

In accordance with the Australian Consumer Law, if you receive a defective, damaged, or non-conforming product:

  • Full refund OR free replacement (your choice)
  • No return shipping costs on your part
  • Contact us with photos of the product within 30 days

In most cases involving defective products, we offer an immediate refund without requiring physical return of the product (due to the high cost of international returns).

5. CHANGE OF MIND

If you change your mind or the size doesn't fit:

  • Returns accepted within 30 days of receipt
  • International return shipping costs are your responsibility
  • Refund issued once the item is received and inspected

Important note: Return shipping costs from Australia to our warehouse can be high (often exceeding the price of the product). We recommend contacting us first to explore alternative solutions such as a size exchange, partial refund, or promo code.

6. RETURN PROCEDURE

To initiate a return:

  1. Contact us by email at: contact@divyaline.com
  2. Provide your order number and the reason for the return
  3. Attach photos if the product is defective
  4. Our team will respond within 48 hours with instructions

A return address will be provided once your request is approved.

7. REFUNDS

  • Refunds are processed within 5 to 10 business days after receipt and inspection of the return
  • The refund will be issued to the original payment method
  • Original shipping costs are non-refundable (except in the case of a defective product)
  • No storage, restocking, or handling fees are charged

8. EXCHANGES

We accept exchanges for a different size or style, subject to availability. Shipping costs for the new item may apply.

9. NON-RETURNABLE ITEMS

For hygiene reasons, the following items cannot be returned once opened:

  • Underwear
  • Items in direct contact with skin (if hygienic packaging has been opened)

10. YOUR LEGAL RIGHTS

This policy does not affect your legal rights under the Australian Consumer Law. You are entitled to a refund or replacement if the products have a major defect or do not match their description.

11. CONTACT

For any questions regarding returns or refunds: Email: contact@divyaline.com

We are committed to handling all requests fairly and promptly.

Last updated: February 2026